Scan View SCANMATE F10 Manuel d'utilisateur télécharger pdf (Page 222)

27 • Troubleshooting

ColorQuartet 5.0 Pro

222

1 • Generate a description of your computer with the Apple System Profiler.

2 • Write down an accurate step-by-step description of the actions you performed just before

the problem occurred.

• From the Apple menu, choose Apple System Proﬁler. From the File menu,

choose New Report and include as much information as possible (scanning

the entire hard disk for applications can take a few minutes and may not be

necessary). A full report will be generated that you can save to disk.

• The report can be viewed and printed as a text file or as a System Profiler docu-

ment by clicking on the radio buttons at the top of the document. If you are

not used to sending Macintosh files via e-mail, display the report as a text

file, copy the entire text, and paste it into an e-mail when you contact us for

support. Otherwise, you can also attach the document itself.

Every button you click and every window you open is important. The

more you can tell us about your actions, the easier it will be for us to

reproduce the problem and find a solution. You should therefore

include a detailed description of what happened when you request

support.

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Scan View SCANMATE F10 Manuel d'utilisateur Page 222